About Company:
A leading applied technology services company, Mphasis stands tall on the edge of NEXT and positive disruption. With business processes and innovations, anticipate the future of applied technology, predict tomorrow’s trends to keep their clients at the summit in an ever-changing marketplace.
Mphasis Off-Campus Drive 2020 :
Job description :
Job Role & Responsibilities
The responsibilities of a CSO would be and not limited to:
- Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
- Identify and assess customers’ needs to achieve maximum satisfaction
- Build trust and sustainable relationship with customers through interactive communication
- Record details of customer interactions, queries, complaints and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Follow up to ensure necessary actions are taken to resolve the customer issues
Skills :
The right candidate will:
- Conversation skills – the ability to have meaningful conversations
- Active listening – ability to pick up cues from the customer
- Customer service – going above and beyond while taking ownership of the situation.
- Coachable – can take feedback and action it
- Adaptability - working in a fast-paced environment
- Dependable – Should have the ability to manage additional volumes if any
- Reliable – Be regular to work
- Flexible - be comfortable working in night/rotational shifts including on weekends (2 Weekly Off’s in a week)
Qualification :
- Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
- No B.E/B.Tech
Experience :
- 24 months in International BPO (Call Centre)
Shifts & Week Off :
- 24x7 Process Rotational Shifts.
- 5 days working with no fixed Weekly off
- 2 Days Weekly Off - Rotational Offs.
- 9 Hours Login (With 1 Hour Break)
Application fees:
No fees to get hired.
Reservation:
Not applicable as this is a public limited company.
Mode of application:
Through online only by clicking apply now button.
Selection Process:
Based on an interview with the interview panel.
How to Apply for Mphasis Off Campus Drive 2021?
Interested and eligible candidates can apply by following links.
APPLY LINK: Click here
Accenture off-campus Drive 2020 freshers: Click here
IBM Off Campus Drive 2021 : Click here
INFOSYS Fresher's Registration Drive 2021 : Click here
Important Note:
We are never asking for any money regarding a job placement nor encourage about the same, be careful and do not pay any amount for any job apply or career placement and only apply for job by this company’s official website.
All the best......
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