Deloitte Recruitment 2020 | Global Service Desk – Analyst | Hyderabad

 

About the Company: 

Deloitte, is a global expert administrations organization. Deloitte is one of the Big Four bookkeeping associations and the biggest expert administrations network on the planet by income and number of experts, with central command in London, United Kingdom. It gives review, counseling, monetary warning, hazard warning, charge and legitimate administrations with roughly 312,000 experts universally. 

Overview:

we have committed to share the placement information and new job openings for freshers students and experienced  employees. join our team to get good information about the placement 

Global Service Desk – Analyst

The Global Service Desk is a full-service technology support center team operating 24X7 out of Hyderabad India providing services to the Member Firms in the areas of both Infrastructure and Applications.  Our service is built on Information Technology Infrastructure Library (ITIL) Version 3.0 standards.

 

Work you’ll do

Answering inbound contacts and supporting escalated tickets, maintain relationship with external support groups & product owners, proactively identify trends, use the right tools & knowledge, follow schedule, quality of service

• Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, and voicemail) with end users.

• Analyze and resolve incidents or service requests related to Deloitte Applications.

• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.

• Should have basic knowledge about computer software and hardware.

• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels regularly.

• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence and participate in individual/group coaching sessions.

• Create a positive customer support experience and build strong relationships through deep problem understanding with a consummately professional attitude.

• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.

• Should be a quick learner and team player.

• Should be flexible to work in different shifts.

Qualifications

Required:

·       Any Graduate

Keys skills required

·       Excellent written, verbal, listening, analytical and logical skills.

·       Easily grasp and communicate complex ideas.

·       Excellent problem-solving skills.

·       Knowledge of MS Office 2016 including Outlook and exchange servers.

·       Knowledge of computer hardware and software.

·       Knowledge of Operating Systems like Windows 7, 8,8.1 and 10.

·       Knowledge of network and internet troubleshooting

Preferred:

·       Knowledge of Microsoft SharePoint 2013/2016 and MS O365 Products.

·       Any technical certification (e.g. MCSE, SharePoint Administration)

How you’ll grow

    At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

 

Benefits

    At Deloitte, we know that great people make a great organisation. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

    Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.

 TO APPLY